Return Policy

RETURN POLICY

Heyden offers complimentary returns on all U.S. orders.  Eligible items (in new condition, unworn with tags attached) may be returned for a full refund to the original form of payment if returned within 14 days of receipt by mail or instore. Returns between 14 and 28 days from ship date will be refunded for store credit. Returns after 28 days from ship date will not be accepted.

All items marked FINAL SALE are not eligible for exchanges, returns or price adjustments.  FINAL SALE items include some sale merchandise, intimate apparel and hosiery.

If you use both a gift card and a credit card and you are returning merchandise you will be credited in the form of a new gift card.  The new gift card for the refund amount will be emailed to the email address on the order.  If you used both a gift card and a credit card, the gift card will be refunded first and the remaining balance will be refunded to the credit card used on the order.

Heyden does not accept a return on merchandise that has been washed, worn, or damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.

Shopheyden.com does not offer merchandise exchanges.

Return approval is at the discretion of Heyden and we reserve the right to deny any return that does not comply with our policy. Heyden is not responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials.  Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at Heyden stores or shopheyden.com.  

Domestic Return Procedure

To initiate a return in accordance with the Heyden Return Policy, please email support@shopheyden.com. We will send you a return label.

International Return Procedure

To return your international online order, please contact us at support@heyden.com for instructions.